Terms and Conditions

 

Welcome to Black Camels. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our platform.

  1. General

Black Camels is a modest fashion brand based in Pakistan, serving customers locally and internationally through our website. These Terms apply to all users of the site, including browsers, customers, and contributors.

  1. Product Information 

We strive to ensure that all product details, descriptions, and prices displayed on our website are accurate. However, errors may occur. If we discover an error in the pricing or availability of an item you have ordered, we will contact you with the option to reconfirm or cancel your order.

Please note that colors may vary slightly due to screen settings and photography.

  1. Orders & Payments

All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation call. We reserve the right to refuse or cancel an order for any reason, including unauthorized payment, stock issues, or suspected fraud.

Payments are securely processed via approved payment gateways. We do not store your card details.

  1. Custom Orders

For custom sizing or personalized designs, customers must provide accurate measurements. Black Camels is not responsible for issues arising from incorrect measurements or details provided by the customer.

Custom orders may require additional processing time and are not eligible for return or exchange unless faulty.

  1. Returns & Exchanges

We accept returns and exchanges for Inventory Style products in unused condition. Custom orders, discounted items, and altered products are non-returnable.

To initiate a return or exchange, please contact our customer support with your order number and reason for return.

  1. Cancellation 

Orders can be canceled within 24 hours of placement by contacting us on WhatsApp or call: +923452811152. Please include your order number when reaching out.

After 24 hours, cancellations will no longer be accepted. Approved refunds will be processed within 7 working days.

  1. Privacy Policy

Your privacy is important to us. Personal information collected during your visit or purchase is used solely to process orders and improve your shopping experience. We do not share your information with third parties.

  1. User Responsibilities

By using our website, you agree not to misuse our content or engage in unlawful activity.

  1. Modifications to Terms

We reserve the right to update or change these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our site constitutes acceptance of the revised terms.

  1. Contact

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: info@blackcamels.com.pk 

WhatsApp or call: +92 3452811152 

Address: North Nazimabad, Karachi, Pakistan