Return & Exchange Policy

READY TO SHIP PRODUCTS:

These items are eligible for exchange or refund. Customers may request either option within 24 hours of receiving their order. Requests submitted after this timeframe cannot be accommodated, so we kindly encourage you to check your items as soon as they arrive.

EXCHANGE

In case of an exchange, all reshipping charges will be the responsibility of the customer. Please ensure the item is returned in its original condition– tags attached, unused, and free from stains, scents, or any damages. Once the returned item is checked & approved, the replacement product will be dispatched within 8-10 days.

We appreciate your understanding, as these guidelines help us ensure a smooth and reliable experience for all our customers.

RETURN AND REFUND

In case of a return, the customer will be responsible for the return shipping cost. A refund will be issued within 7 working days after the returned product is received and inspected. Please ensure the item is in its original condition– tags attached, unused, free of any stains, scents, or damages. 

We kindly request customers to avoid returns without genuine reasons, as each order is thoughtfully packed, prepared, and dispatched with great care by our team.

MADE TO ORDER PRODUCTS:

We do not offer returns or exchanges on Made-To-Order products, as these pieces are specially cut and stitched according to your customized measurements.

However, if there is any defect or sizing issue from our end, please notify us within 24 hours of receiving your order. Our team will carefully review the concern, and if the issue is validated, we will arrange an exchange within 8-10 days and cover all reshipping charges.

We kindly request patience and cooperation throughout the process. We are committed to resolving any genuine concerns with care and fairness. 

Please email us at info@blackcamels.com.pk or WhatsApp or call: +923452811152. Your query will be answered within 48 hours.