- Orders can be conveniently placed through multiple platforms, including Instagram, Facebook, WhatsApp, and our website.
- To initiate an order, simply send us a direct message or add desired items to your cart on our website.
- Ensure to provide essential contact information, shipping address, and any necessary order details.
- After placing an order, we'll promptly send a confirmation message via the same platform the order was initiated on.
- For website orders, we'll also follow up with a confirmation call to verify and address any inquiries.
- The confirmation message contains comprehensive order details, including items, shipping address, and the expected delivery date.
- If any issues arise with the order, we'll reach out to resolve them before proceeding, assuring accuracy and avoiding errors.
- A 50% advance payment is required to confirm the order.
- The remaining 50% can be paid in cash upon delivery.
- Cash on delivery is accepted for the entire order amount.
- Full payment is mandatory at the time of order placement, including shipment charges. 4. Payment Methods
- We offer various payment methods, such as bank transfer, credit card, debit card, and Easy Paisa.
- Rest assured, we do not store any credit or debit card information for enhanced security. 5. Order Cancellation
- We reserve the right to cancel orders if payments are not received within the specified timeframe.
- For any payment-related issues, feel free to contact our customer service team for assistance.
- For orders above 15k, a 50% advance payment is required.
- Custom-made abayas necessitate full advance payment.
- Any abaya with customizations also requires upfront payment.
Is my payment information safe?
Absolutely! Your payment information is handled with the utmost security. We do not store any credit or debit card details to ensure your financial information remains protected.
What are my payment options?
We offer several convenient payment methods:
Choose your preferred payment method when placing your order. If you have any questions or need assistance, our customer service team is here to help.
Have you received my payment?
Once your payment is received and processed, you will receive an order confirmation. If you have concerns about your payment status, please don't hesitate to reach out to our customer service team for verification and assistance. Your peace of mind is our priority.
What do I need to provide when I make a purchase?
When making a purchase, we require some essential information to ensure a smooth ordering process. You'll need to provide us with your contact details, including your email address, which will be used to send you order confirmations and receipts. Additionally, for shipping purposes, we'll need your first name, last name, phone number, country/region, street address (including house number and street name), town/city, state/county, and postcode/ZIP. Providing accurate and complete information is crucial to ensure the successful delivery of your order.
What should I do if I want to cancel my order?
If you ever decide to cancel or modify your order, please keep in mind that this can be done within 24 hours of placing your order. You can reach out to us through email or our contact number to request these changes. Your satisfaction is important to us, and we are here to assist you throughout the process.
I have canceled my order. How long will it take until I receive my refund if I paid by card?
In case you cancel your order and you have paid by card, the refund process will be initiated promptly. We aim to complete this process within 5 business days, ensuring that you receive your refund as quickly as possible.