FAQs

How can I determine the right size for my order? 

We provide a size chart on our website to assist you in selecting the correct size. If you require further guidance or measurements, please don't hesitate to reach out to us. 

Is it possible to return or exchange an item? 

Certainly, we have a returns and exchanges policy in place within a specific timeframe. For detailed information, please visit our returns and exchanges policy on our website. 

Do you offer international shipping? 

Absolutely, we provide international shipping services. Shipping rates and delivery times can vary based on your location and the chosen shipping method. 

Refunds for International customer? 

There is no international payment gateway available in Pakistan, However If there is any requirement for refunds for an international order it can only be done in Pakistani Bank/Easy Paisa account only. 

Do you accommodate customization or special orders? 

We may consider customization or special orders on a case-by-case basis. Please get in touch with us for additional information. 

How can I get in touch with customer service? 

You can reach our customer service team via the contact form on our website or through our email and social media channels. We aim to respond to all inquiries within 24-48 hours. 

I've entered an incorrect shipping address, what should I do? 

If your order has not yet been dispatched, there's no need to worry. We can assist in changing the shipping address. Please contact our customer service team with your order number and the correct shipping address. 

Are out-of-stock items restocked? 

We make every effort to restock out-of-stock items as soon as possible. If an item cannot be restocked, it will be removed from the website. 

How can I ensure that I've completed my purchase correctly? 

After placing your order, you will receive a confirmation email. If you do not receive an email, please reach out to our customer service for assistance. 

What's the process for placing an order? 

1. Navigate to the section (Abayas, Dresses, Hijabs, etc.) and view the products you're interested in, including details, available sizes, descriptions, and prices. 
2. Choose an item of clothing and add it to your shopping basket. You can then decide to continue shopping or proceed to checkout. 
3. When you're ready to proceed, you can either register an account or check out as a guest. 4. Select your preferred delivery method. 
4. Choose a payment method: Debit/Credit etc. 
5. Confirm your order.
6. You will receive an email confirming your order. 

Still have questions? 

We're here for you! Email us at info@blackcamels.com.pk and we'll get back to you within 24 hours.