Privacy Policy

This Privacy Policy outlines how https://blackcamels.com.pk/ (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase through the Site. 

  1. Information Collection and Use: 

At Black Camels, we collect and utilize customer information to facilitate order processing and enhance our services. We are committed to safeguarding your data and do not share it with any third-party services without obtaining prior consent from our valued customers. If you contact us for customer support, we may collect additional information. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual, as detailed below. 

Device Information 

Examples of Personal Information collected: We may collect your web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site. 

Purpose of collection: We collect Personal Information to ensure the accurate loading of the Site and to perform analytics on Site usage for optimization. 

Source of collection: Information is automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels. 

Order Information 

Examples of Personal Information collected: We may collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

Purpose of collection: We collect this information to provide products or services, fulfill our contract with you, process payment information, arrange for shipping, issue invoices and order confirmations, communicate with you regarding your order (including changes, modifications, cancellations, refunds, or exchanges), screen orders for potential risk or fraud, and provide information or advertising related to our products or services in line with your preferences. 

Source of collection: Information is provided by you.

Customer Support Information 

Examples of Personal Information collected: We may collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

Purpose of collection: This information is collected to provide products or services, fulfill our contract with you, process payment information, arrange for shipping, issue invoices and order confirmations, communicate regarding your order (including changes, modifications, cancellations, refunds, or exchanges), screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences. 

Source of collection: Information is provided by you. 

Minors 

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@blackcamels.com.pk to request deletion. 

  1. Consent for Information Sharing: 

By utilizing our website, you willingly consent to the sharing of your information with third-party services when it is necessary for order processing or to improve our services. 

  1. Third-Party Services: 

To efficiently process orders and enhance our services, we partner with reputable third-party services, including payment gateways, shipping providers, and marketing services. Rest assured, these partners adhere to industry standards and are dedicated to preserving customer privacy. 

  1. Website Cookies: 

Our website employs cookies to enhance the user experience and analyze website traffic. Your use of our website implies your consent to the usage of cookies as outlined in our Privacy Policy. 

  1. Changes to Privacy Policy: 

We reserve the right to revise or modify our Privacy Policy at any time. Any substantial changes to our policy will be communicated to our customers via our website or email.

  1. Information Collection and Use: 

We collect and use customer information for the sole purpose of order processing, service improvement, and customer communication. We only gather information necessary for these purposes and ensure it is not used or shared for any other reason. 

  1. Log Data: 

We collect and analyze log data to enhance our website and services. This information may include browser type, IP address, and website activity. Please note that we do not use log data to identify individual customers or share it with any third-party services.